Frequently asked Questions
Any order placed from Monday to Friday will be shipped within 48 working hours after payment validation.
Orders placed during the weekend are processed the following Monday.
In mainland France: Home delivery within 2 to 3 working days after dispatch of your order.
Delivery in 5 to 8 days to the rest of the world after your order has been shipped
We deliver to France and more than 15 countries internationally.
All our shipments are ensured by the Colissimo service of La Poste and their international partners.
Your tracking number will be sent to the email address given when you registered.
In the event of absence, your package will be delivered to the postal contact point indicated on the delivery notice left in your mailbox.
Your package will be kept at the postal contact point for a period of approximately 15 calendar days starting from the day after the day of delivery of the delivery notice. At the end of this period, the package will be returned to us.
In the event that the delay is attributable to you (the delivery address you gave us was not correct, or you did not pick up the package within the 15 days allowed), the costs reshipment of the package will be at your expense.
You have 14 days to request a return from us, then 14 days to return the item to us.
Return costs are your responsibility, unless it is an error on our part on your order. In the event of an exchange, you do not pay a new flat-rate contribution to the shipping costs.
The product must not have been worn or washed but only tried on over your underwear. The labels on the products must not have been removed or damaged.
The item or order must be sent in perfect condition, in its original packaging, to the following address:
NB: GROUP – Yuko B.
After-sales customer service
12 Allée Max Planck, 69780 Mions France.
We will reimburse your order upon receipt at our premises and verification that it is in perfect condition.
We will then reimburse you via your original payment, namely return credit card, Paypal, or issue a credit note valid for 6 months depending on your choice.
Payment methods
Secure payments by credit cards, Paypal & Apple Pay.
- Paypal
- Bank cards: Carte Bleue, Visa Card, MasterCard
- Apple Pay
All your transactions are secure and the data you communicate is encrypted using the SSL protocol. This protocol allows your data not to circulate unencrypted on the Internet. Whatever the payment method chosen, we do not record the financial and confidential data that you communicate to place an order on our site.
Promo codes are regularly published on social media. Follow us on Instagram to benefit.
If you have received a promo code, you can enter it during the first step of the ordering process. The discount is then automatically deducted from your basket.